Privacy Policy

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Last updated: 24 May 2025

At Platinum Marketing London, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and respect any personal information you share with us whether you're a client, browsing our website, or getting in touch for the first time.

By using our services or visiting our website, you agree to the practices described here.

Who We Are

Platinum Marketing London is a UK-based marketing agency offering digital and offline marketing services to businesses. Our registered office is in London, United Kingdom.

If you have any questions about this Privacy Policy, you can contact us at:
📧 info@platinummarketinglondon.co.uk

What Information We Collect

We may collect the following personal information:

When You Use Our Website or Contact Us:

• Name
• Email address
• Phone number
• Company name
• Message or enquiry details
• IP address
• Browser type and device information
• Pages you visit on our website
  

When You Become a Client:

• Business and billing address
• Payment details (handled securely via our payment provider)
• Marketing campaign details
• Project preferences and feedback
• Any other details necessary to deliver our services
   

We only collect what we need and nothing more.

How We Use Your Information

We use your personal data to:

• Respond to your enquiries
• Provide our marketing services to you
• Send you invoices and process payments
• Improve our website and customer experience
• Send updates, newsletters, or marketing (only if you’ve opted in)
• Comply with legal obligations
   

We do not sell or share your personal data with third parties for their marketing.

Lawful Basis for Using Your Data

We only use your personal information when we have a valid reason, including:

• Consent if you’ve agreed to receive marketing updates
• Contract to deliver the service you've asked for
• Legal obligation to comply with the law
• Legitimate interest for internal analysis and improving our service

Sharing Your Data

We may share your information with trusted third parties to help us run our business, such as:

• IT service providers
• CRM and email platforms
• Payment processors
• Legal or professional advisers (if required)
   

They only access your data to perform services on our behalf and must keep it confidential.

Data Storage & Security

We store your data on secure UK or EU-based servers and use encryption and access controls to keep it safe. We retain data only for as long as necessary to fulfil the purpose it was collected for or to meet legal requirements.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Ask us to correct or update it
• Request deletion of your data
• Object to processing or request restriction
• Withdraw consent (where we rely on it)
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data
   

To exercise your rights, just email us at info@platinummarketinglondon.co.uk.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Understand how visitors use our site
• Improve website functionality
• Track website performance and analytics
   

You can manage your cookie preferences in your browser settings.

Third-Party Links

Our website may contain links to other websites. Once you leave our site, we’re not responsible for the privacy policies or practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date above and notify you if required by law.